I agree completely with the other review, as I have had similar experiences. I used Brooks in the past and found their turn around time to be slow. Once, after trekking downtown to retrieve a pair of shoes (the day after they were said to have been finished) I was told they had not been done and that I would have to come back again 2 days later. Another time I brought in a very expensive pair of shoes that were returned to me in an unwearable condition. The owner, though admitting there was issue with the shoes, was smug, unapologetic and combative.