So far very annoyed with this company. They came out and had us drain the pool to take measurements to send to the liner manufacturer. Once the pool was drained they showed up a week later the day after they where supposed to be here ( No call, no show on the appointment day) to take said measurements. Of course before starting they asked for the previous liners measurements for the fifth time. We don't have them, it's why we drained the pool as instructed because WE DON""T HAVE THEM.\r
They begin measuring the pool. They do this by two guys walking around the pool. One guy walks in the pool, and holds up a yard stick. No plumb line to get accurate depth, just a guy holding up a yard stick at the bottom of my approximately 10 ft deep pool and the two guys on the side trying to read it. Also the sides of my pool are slanted, but I never saw them take measurements of the slants. 15 minutes later, they say they have what they need and the liner will be here in three weeks.\r
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It's been three weeks, and the measurement guys show up. I assume my liner is with them. I can't be sure because no one called to make sure I would be here. They just showed up. Apparently the liner manufacturer requires more accurate measurements, The guy tells me ""He made his best guess, but has to try again."" Still no plumb line. \r
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After some bad storms, my pool has mud, debris, and something that smells like death in it. Could just be the sitting water and mosquito incubator; who knows.\r
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I was told it will be another 2-4 weeks before the liner arrives. \r
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I tried to call to speak with a manager, but the mailbox is full, and I am unable to leave a message to voice these complaints privately. My husband emailed the point of contact he was given when they took our money.\r
Should the owner reply with some kind of ""She's trying to ruin my business and this is untrue"", let me assure it's not, and I can prove it. My house is under camera surveillance. I have been taking pictures, and documenting the progress as well. \r
Dear Owner, \r
Please contact us immediately so we can find a solution here. Or how about just answer your phone.
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