Brake Specialists Plus

My vehicle has been there about 5 times to fix the AC because of a freon leak. The compressor was changed and the problem continued, in two days the freon was all gone again. Then the fan clutch was changed and in 48 hours the freon was all gone again, then the O-rings were changed and the problem persisted without change, then the ""fill valve"" was replaced and in 48 hours the freon was again empty. Problem continues to persist, in no more than 48 hours after each ""repair"" the AC is completely out of freon again. Obviously ... the compressor was not the problem, the O-rings was not the problem, the fan clutch was not the problem. I find it difficult so accept that each of those things was ""for sure"" the cause of the problem?, yet it is still the same. They have a highly incompetent diagnostic staff at this location and somewhat dishonest. Obviously neither the compressor nor the fan was the problem and those are expensive items I paid for. They paid for the O-rings and checking the fill valve, however ... I am out a lot of money on items that did absolutely nothing to correct the problem ... which still exist. Stay away from this store more

Took my vehicle in for state inspection, oil change and a tire balance. I was greeted politely and the waiting area was very clean. They got me in and out quickly. This is a gem of a shop, but it is hard to locate. more

I took my vehicle to Brake Specialist Plus for an oil change and agreed to let them inspect the vehicle while they were at it. After about an hour I received a call from Will at the front desk telling me my alignment was way off. I authorized him to adjust it- big mistake. After just a short time I find that the front tires are wearing very quickly and by the time I made it back most of the tread was gone. They put it back up on the machine and tell me the machine says the alignment is fine- no matter that the tires look like ive been driving over a cheese grater. I don't care what the machine says, I care that the vehicle is performing poorly and the alignment ""fix"" they performed has cut most of the life out of $500 tires. It was evident that they were unwilling and incapable of fixing the problem so I took my vehicle to an alignment shop for some answers. Turns out Break Specialist Plus adjusted my alignment so that the total toe was almost 2 degrees! That's AN ORDER OF MAGNITUDE out of specification. Thanks for nothing Brake Specialists Plus! Avoid! more

I went to this shop with a coupon that stated I would receive a 5 qt synthetic oil change, 26 point inspection, rotate tires, free AC check and %10 any service needed for $19.99. They made me wait 20 minutes in the beginning when I showed them the coupon. Then the manager came in and started to only to talk about the free AC check and how it was going to cost me $99 to do this. I showed him the coupon and he asked if I wanted the oil change. What? I said I wanted all the services on the coupon. He said it would take about an hour. I came back two hours later only to have to wait twenty more minutes. When I arrived, the manager was eating his burger and ignoring me. When I tried to talk to him he said let me finish my burger and I'll get to you. After I paid, I checked my paperwork and their is no mention or information of the 26 point inspection, the tire have not been rotated and I had to aks about the AC. He said ""Oh yeah I can get you an estimate but their no guarantee it would work."". Basically I got an oil change and that's it. I checked the oil and filter to make sure that happened. Judge for your self! more

I brought in my spark plugs, coils and wires for Brakes Specialists to install and they were more than happy to do it. They advised me that there would be no warranty on the service, but they would definitely perform the work. A lot of other shops turned me away, since they don't install customer parts. I was very happy with the amount of time it took and the price. I had them do a lifetime warranty brake service on my vehicle already, so I knew they would treat me right. more

The manager explained everything thoroughly and updated me with any other issues during the day. My vehicle was finished in one day, eventhough they had to perform a 120k service on it and fix the brakes. I am very pleased with their effort and the end result. more

I came to this location due to the great reviews and I was not disappointed. I asked the manager for the OEM pads for my vehicle and he said it would be no problem. He even showed me the box the pads came in. My front brakes are great at this time and I have no complaints whatsoever. Thanks for the great service. more

I used to frequent Firestone for my maintenance, but they have been giving me the run around on a check engine light issue I have been dealing with. They keep my vehicle for a couple of days and can't figure out the problem. They have done this to me several times. I decided to take my vehicle to the Brakes Specialists at 12990 Research based upon the favorable reviews this shop has gotten. They diagnosed my issue within a couple hours as being a bad egr valve and replaced it for me. My vehicle has been running better and the check engine light has not come back on at this time. The weird thing was that the egr valve was under warranty with Firestone, but they could never figure out my issue??? A big thank you goes out to the guys at Brake Specialists for fixing my issue. more

I had a leaking wheel cylinder on my old Ford truck and brought it over to the guys at Brake Specialists on Research Blvd. They replaced both of my wheel cylinders, the contaminated brake shoes and spring hardware on my rear brakes. They gave me a lifetime warranty on the parts, since they had to replace the hydraulic portion of my rear brakes and a 18K mile warranty on labor. My brakes feel great after the work was done. I will be back for the other repairs they told me about. I am a very satisfied customer. more

I was pleasantly suprised by how polite and friendly the manager is at this location. He even took me out to the bays to see my vehicle first hand with him. I had just had my vehicle at another shop and they had told me several things that needed to be done. I wanted a 2nd opinion, so I was referred to this Brake Specialists by Discount Tire on Anderson Mill. They showed me the areas where I was told that the vehicle needed repairs from the previous shop. They also pointed out that I actually needed fewer repairs than I was lead to believe. I appreciated their honesty. I will be back as soon as I save the money up for these repairs. more

I recently had my vehicle towed into the 12990 Research Brake Specialists for overheating. They got the vehicle in as soon as the tow driver got it off the flatbed. They showed me where my radiator had split at the top along the seam. They also showed me that my radiator hoses were about to burst as well due to swelling. They got my radiator and hoses ordered and gave me a ride home. They called my about 4 hours later and my vehicle was finished. They even came and picked me up. Talk about great customer service.... I thought for sure they would have to keep my vehicle longer to do the repairs, but they surprised me by how fast they got the work done. The staff here was helpful during the whole ordeal and I will be back for any other maintenance that I need. :) more

I got myself an early Christmas present this year: a dual exhaust Magnaflow exhaust system for my Chevy Tahoe. I had the guys at the 12990 Research Brake Specialists do the work for me. The system sounds great and they even let me inspect the finished work before they lowered the lift the vehicle was on. Thanks guys and I will bring back my other vehicle for some brake work soon. more

I brought my Ford F-150 in for a check engine light and the vehicle was running rough as well. They diagnosed my vehicle for $89.95 which I thought was reasonable for having an ASE technician diagnose my issues. They figured out my issue in about 40 minutes and had an estimate prepared for a tune-up including spark plugs, two ignition coils for my misfiring cylinders, fuel filter (mine was old) and a fuel injection service. They did the work in a timely manner and my truck is running almost like new at this time. I appreciate the service Brake Specialists and I will be back. more

I was having some front end issues on my vehicle and decided to pull in to this shop to see what they could do for me. I was very surprised by the clean waiting room and friendly staff. They fixed all of my issues and aligned my vehicle very quickly and at a very fair price. I really appreciated the fast service as well. If you have any front end/suspension issues, you definitely need to go to Brake Specialists and give them a chance to fix your vehicle. You will be happy you did. Thanks a bunch. more

I had my doubts, but they talked about a free check engine light scan, so i had them take a look at my mustang. Turns out the foreman there is a master technician, and told me my EGR system was plugged up with carbon, but that they could fix it. I saw the good reviews and took a leap of faith. That was a couple months ago I went back for an oil change, and still felt like writing a good review. \r \r Thanks will more

State inspection time again, and that darn check engine light was on, they did the check out and had me back ont he road same day! Great magazine selection. more

But the best places always are, it seems. Clean office, waiting room, and ladies room. clean cut employees with a soft professional attitude. No pushy sales tactics or B/S, answered all my questions and didn't make me feel ignorant on the subject. Worked with me on pricing and gave me several options to choose from to help me stay in my price range............. more