I agree with some of the previous comments about customer service, there's certainly an attitude there. I even think that the sale ladies judge a customer by the way they look, whether or not they 'deserve' their service. I bought a whole bunch of breads and pastries and they put them in a plain brown bag while other customers got the Boule blue bag. I must say that the quality of the breads are not that great, i could find equal, or better quality at the Bread Bar, M Cafe de Chaya, Literary Cafe, La Brea, Le Pain Quotidien ... The chocolates are not that exceptional either, considered Boule 'status' in Los Angeles, Xuan Chocolate is definitely much better, imho. Personally i never thought too highly of Boule's maccaroon after having them from Ladure in Paris. Thomas Keller's Bouchon Pastry shop is better, imho. The last time i came, about two months ago, the pastry section looked pretty pathetic, not a lot of choices. I didn't see the sable cookies or the tiger cake that i like.
Cons: Poor customer service
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