I have to start with huge props to Toyota for always taking care of their customers. The customer service we get at Riverview and Toyota as a brand have been nothing short of exceptional over the years, this time even more so.\r
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We brought our 2005 Toyota Sienna in for a sliding door issue, it was rubbing the metal of the minivan body and not sliding well. It had an alignment issue. Our service advisor Rich Filippin quotes me $485 for the parts and labor, informing me the door had to come off to repair this issue.\r
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Later in the day I got the call from Rich. He had good news and bad new for me. The bad news was, the car needed to stay overnight. The worse news was that when they removed the door, they discovered the pulling cable had frayed and the wire was bound around the doors motor. This caused much of the grinding we felt and heard when the electronically door opened or closed. The part was $1,500. Here we are with an out of warranty repair at 80,000 miles and Rich informed me that Toyota will cover the replacement of the motor and cable. Why? Because they felt it shouldn't have degraded and failed the way it did. We still had to pay for the hinge, and I can't complain about that. The two issues were on the same door, but clearly unrelated.\r
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Once again, year in, year out, this is one of the many reasons I own Toyota vehicles. It's why I will buy another one, and one after that. They understand what customer service is, and they deliver a consistently great product every time.\r
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Final note, I purchased my first Hybrid from Riverview in April 2008, just before they moved to their great location off the 202. I have now had 1 purchase and 6 service experiences at Riverview Toyota and can say without hesitation, they are fantastic to deal with from sales to service. I highly recommend them.
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