All American Carpet Care's service is VERY expensive. That's my main problem with them. I am a returning customer and feel there ought to be some kind of consideration given to customers who have been with him awhile. Some kind of discount program offer would be nice! He did work on some traffic patterns for over $300?!
However, I very much like the gentlemen who come and do the work. There are a lot of people I can't stand in my house, but these are good guys. It all looks very nice, too. I will recommend them to people who are willing to pay.
RESPONSE FROM All American Carpet Care:
Dear Theresa,
Thank you for reviewing our company! We are thrilled that overall you are pleased with our carpet cleaning services. We are the first to admit that we are not the cheapest cleaner in town, but we are also far from the most expensive. We like to say we do exceptional work for a fair price. I think it is important to note that we cleaned 7 areas for you (at our rate of $0.30 per sq ft), plus stairs. That is a nice-sized home! We charge $0.30 per sq ft because we offer cleaning performed by Certified Technicians, maintain an A+ rating with the BBB, guarantee our work, are long-established in the community as well as our profession, are fully insured, and work hard to maintain our vehicles and equipment. Unfortunately, not all carpet cleaners adhere to the same high standards so you never know what you may get! We are very pleased that you also feel comfortable with our trained technicians, and do hope you call us again! We do value your business as a repeat customer and only just raised our prices in April 2013 after MANY years of maintaining our past rate. Sadly, the cost of business has gone up for us EACH year yet we strive to keep our rates competitive and for as long as possible. Any questions? Call us! Melanie (Office Manager, All American Carpet Care)
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