Ace Express Shuttle

My sister-in-law is waiting in Camp Verde for someone to pick her up. The driver picked her up on time, but the shuttle at Camp Verde did not show. She may or my not miss her flight at Sky Harbor. Ace was aware of her flight number and scheduled her pickup time. Their pickup time was very tight and made no allowance for delays especially those caused by Ace itself. This is the second time in a few weeks that Ace has failed to provide acceptable service. However at Christmas time Ace provided excellent service for our son and his daughter. It could be a excellent service if Ace could realize that they are a service business and the customer is not serving Ace. more

Always use these guys when my family comes to town. They have always been on time. I would give them 5 stars but they don't take credit cards, so I deducted one star. more

Stay away from this outfit. They are nasty people and their drivers and vans are not safe. I was scheduled for a round trip with them but decided on going only one way because of the following problems: 1) The driver, Steve, told me he could not enter the terminal or he would be arrested (!) 2) the van had a badly damaged windshield; and 3) the van smelled of cigarette smoke. I told Steve I would not be using the return portion of my ticket and would only pay the one-way fare. This was not okay with Steve. He told me he would kick me out of the van if I did not pay the full RT fare of $109, even though I was only going one way. This was at 11:30 PM. I had a knee injury & required a wheelchair at the airport. Being stranded at that hour was not an option. I had no choice but to pay the full round trip fare. Steve promised me the office would give me a refund of the difference between the round trip and one-way fare. I called their office 6 times over the next two weeks & never reached the owner or received a refund. The first person I spoke to, Peggy, was really rude. I’ve filed a complaint with the Better Business Bureau. more