A & B TV

I recently purchased a TV, receiver, DVD player and assorted accessories at A&B. My customer experience was excellent! Harlan walked me through several options (didn't try to upsell me!) and answered all my nitpick questions. I was so determined to buy a certain TV that was just coming on the market so he made it happen for me. And his recommendations on people to assist in the process (satellite, setup, etc) were spot on! Everybody I dealt with knew exactly what they were doing, and were 100% responsible. Such a nice change from the big box options...go local! Go to A&B and make it a pleasant experience to get your new toys :-) more

Recently bought a new TV, sub-woofer, AV receiver and stereo speakers at A&B. The TV is very nice, but the Denon AV receiver they recommended (apparently the only one they carry) is so complicated and non-intuitive that it is rendered non-fuctional for lay people. We had to hire a technician to come out, set it up, and try to explain how to work it ($250). He apparently had to take an 8 hour course to learn how to program it. It is still a mind boggling process just to play a movie in surround sound. Hence the universal remote ($300) plus another trip by the tech to program it (another couple of hundred bucks). Poor advice, poor selection, poor service. Really disappointed and out about 8 grand. Expensive mistake. more

Very pleased with our experience at A&B TV. We found the TV we wanted, the installation process was a breeze and Harlan gave us excellent guidance. We upgraded to HDTV and had a lot of questions about connections, routers, sound systems, dongles and app streaming. Harlan explained everything to us and we are very pleased with the result. more

Elmo (yes his name is Elmo!) was very patient with us. He walked us through all our options and pros and cons of each choice. He took his time listening and providing all options. He price matched other quotes we obtained from the chain stores. Can't beat the service and price - plus feels great supporting local businesses! Elmo DOES rock! more

If you want knowledgable staff who are willing to go the extra mile to make sure you get what you want/need at a great price, do yourself a favor and check out Harlan and the guys over at A&B TV. Over the past 6 years, I've purchased audio and video equipment from A&B and have been nothing but pleased. They are always very friendly and helpful every time I go in. They also stand behind the products they sell with great service and warranty support. Plus they are local! You can't go wrong. more

I have purchased an LED TV and surround sound speakers from Harlan over at A&B TV in the last few months. Harlan was very straight with me about features, quality, and prices. He did not try to sell me on anything, he just answered all my questions and let me make my own decision based on the information and the demos. Oh yeah, I forgot to mention, A&B has everything set up so you can see the TVs side-by-side or listen to the speakers you'd like in comparison to other speakers (or receivers, Blu-ray players, etc.). Great deals from a LOCAL retailer. I think Harlan's been there for years, it's not like going to Best Buy and dealing with some kid who won't be there next week. No more big box stores for me! more

I have been shopping at A&B TV for years and they are now my only stop when I need a new TV, stereo or speaker system. The staff in very helpful and knows the products well. Harlan Lawson usually knows what I need better than I do. I completely trust his expertise and have no doubt that the price at A&B can't be beat! more

I just recently had a very positive experience with A & B TV crew and was so happy for going there. \r Lately, I had quotes from several guys to install a home theater system in my house but continued to look for more due to the cost. After going to A&B TV I was convinced that I should go with them. Kevin Cooper was veyy friendly, knowledgeable and gave me the best price so far.\r I highly recommend them to anyone who is in need of this type of service. more

Our salesman (Harlan) was extremely patient with me. He is very knowledgable about TV's in general and knows his products well. He could easily have dismissed us as ""tire kickers"" but he did not. You won't go wrong buying there. Any negative comments about this store were probably posted by their competition.... I have just read ALL of the reviews and am now certain that all of the negative reviews were written by their competition. I have never walked into the store without immediate attention and have always been approached with great attitudes from the salesmen. Just for the record - I don't look like a qualified customer. I look a bit like a street bum (on purpose of course). I have always been treated with respect at A & B TV. Also - Leroy (Top-notch set-up tech) and Justin were in and out of our place in short order and very curteous while in our home. Pros: Always willing to take the time to answer q's. more

Totally poor service. DON'T GO THERE. You will be disappointed and if you go Good luck!!! Cons: Bad customer service more

I must say that I didnt expect such a large & spacious showroom when I first visited A&B TV. It is quite impressive. sales guys are personable and attentive. they answered all my questions and had very competitive prices. I would definitely shop there again. Pros: Great Showroom! Cons: parking more

The team from A & B TV is truly impressive. They gave me great recommendations for my home theater system. Their prices were competetive with other outlets (including online). Their installers were first class, acting efficiently and professionally while in my home. \r \r Service after the sale and installation has been especially helpful. Each of my post-install questions has been answered quickly and correctly. My system apprears complex, but they are helping me make it simple to use. \r \r I highly recommend this outstanding business. Pros: An experienced and efficient sales and installation team more

The technonerd shoe salesmen write positive reviews about themselves and the customers write the truth which is generally negative. I have never been treated so rudely. A&B should be ashamed and fire 90% of these technonerd shoe salesmen. HOPEFULLY THE RECESSION WILL PUT THEM OUT OF BUSINESS! Pros: -Gay Friendly Cons: Rude Techno Nerds more

I just finished my purchase from A&B TV. I can't say how happy I am with my new Sony 52"" TV. I had shopped around and done all my home work and when I went into the store everything I had read was proved accurate by Harlan my sales person. He took his time to explain some extra things that I did not understand about the set. One thing that I really appreciate about the store is the courtesy to excuse himself to answer the phone when everyone was busy in the store. That means a lot to me as if I have a question on my new purchase I have someone to call on. When getting my new set loaded into my vehicle I was met by a young man, I think his name was Bryan. He made sure I did not have any further questions and reassured me that if I did to call back up to the store and he or my salesperson would be more then happy to help me out. Him saying that reassured me that I had made the right purchase from the right store. I will make sure that all my friends know of my great experience at A&B TV. I have to give Harlan two thumbs up for his help as well as to Bryan(?) the young man who loaded my TV.\r \r I have also read the two past reviews and why someone would say a place is Gay friendly is pretty ignorant. Guess both reviewers must have had a bad case of the mondays or didn't get there way. Pros: Central location, lots to choose from. more

They usually have ads of competitors that are more expensive. I asked them to see one that was $300 cheaper. Arrogant salesperson rebuffed me and said we don't sell that anymore. They mislead with advertisement. Be very careful with their ads and sales pitch. Once we ask questions that expose their chicanery they get very angry. I have never been treated badly. Boy! arrogance has limits. Cons: Midleading ads more

It is a special place to give up you money to a bunch of Social climbing Shoe Salesmen who want to be Techno nerds! You will be their best friend and they will promise you anything until they close the sale THEN they roll their eyes and ignore you when you have problems. I heard one of the Shoe Salesman talking about how stupid his customer was because he didn't understand the diffeence between 720 and 1080 HD. These guys(?) get inflated in their own minds by thrownig around all their techno BS and not helping the customer. I am sure their level of education is Highschool GED. Go anywhere else and get lower prices and no lip! Pros: Gay Friendly Cons: Double Talking Shoe Salesmen more

I bought a pair of Paradigm speakers and center channel from A&B TV. All I can say, is that this store is top notch! Elmo and Harlan both helped me on separate occasions, and let me audition speakers with my own music. The store is clean, has a good layout, and several listening rooms. There are flat-panel HDTV's hanging everywhere! So it's a great place to compare TV's side by side! There is even a mock-up Theatre Room with top-of-the-line Paradigm Signature series in it. All of what they sell is high-end product, yet with reasonable prices. I saw some good deals on other products while I was there too.\r \r I previously went to several other stores, including the big name electronics stores, and other dealers. But I came back to A&B because of their properly set up showrooms, nice atmosphere, and good customer service. All of the speakers are set up properly in the listening rooms. Unlike other stores, there are no kids or other people to bother you, when you are trying to compare speakers. Plus, they are locally-owned and have an established business here in Austin for years. I'll definitely be going back there soon to complete my home theater and buy matching surrounds and a sub! Pros: Nice showrooms, good service, high-end products more

Recommending a restaurant, book, movie or a service contractor to a friend or relative can be tricky, but when my mother-in-law asked me to pick out and have installed a large screen HD TV system for her I turned to my trusted resource of A & B TV on Anderson Lane. I?ve purchased from Harlan Lawson and Kevin Cooper over the years and have had great experiences. This was no exception. These gentlemen have been around a long time. They are honest, know the technology and their product and don?t oversell. For me in a large format (50 inch plus) I prefer plasma because of it?s deeper, richer black color definition and it?s processing of motion (such as sporting events). The best dollar value to me is the 50 inch Pioneer PDP5020 Kuro. I selected for her system the Pioneer BDP51 Blu-Ray DVD player and the Osiris RF universal remote. She was blown away. A & B delivered the equipment to her residence and Harlan hooked me up with their contract installer, Jim O?Bryant and my mother-in-law couldn?t have been happier with the experience. When you are in the market to purchase everyone has their own preferences, but for me A & B is locally owned, have a long tenured team of professionals, will spend the time answering all your questions, and provide an honest assessment of products and what best fits your criteria and budget. And thankfully it worked out great for my mother-in-law as well. more

We purchased our last 2 TV's at A&B at a cost of approx $6500 for both. Very satisfied. However, today changed that. My husband went in to purchase either a 52' or 65' LCD. There were 3 employees on the floor. At one point, my husband was the only customer in the store. When he was finally approached by an employee and explained what he was looking for, the employee pointed him in the direction of the displays and walked away. After approximately 15 minutes, he still was not approached again. In defense, one employee was on the phone with a delivery issue. But the other 2 were just standing around talking to one another. Too bad A&B. Maybe $3500 loss today was not that big of a deal, but it will add up over the years when we (and others we talk to) shop elsewhere. more

A&B TV has offered some of the best prices in Austin, The best thing about their service, is how knowledgeable about the product they are. I shopped many places for my new sony 42 inch tv, and am very happy with the service i got from a&btv. I will recommend them in the future.\r \r Pros: Great staff. Cons: parking more