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Businiess name:
Northwest Computer & TV Service
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Review by:
citysearch c.
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Review content:
Horrible customer service. Brought in a desktop that would not post. Told me over the phone they cleared the CMOS and that had fixed the problem. with the laptop they said the keyboard was unplugged, the memory wasn't seated and the hard drive was bad. when I got to the store, they said the BIOS needed reflashing. Didn't understand what that involved but figured it didn't matter since they said it WORKED. I had said on the phone that I just wanted the diagnostic which came to over $90 for both computers. When I got home, the computer did not start. Upset was I, since I know that once you clear the CMOS it should have worked. So I figured it must be the BIOS chip. But since that is so rarely the problem, I figured I'd call and ask as well as to express my concerns to Richard. He explained that it was the CMOS. I asked why it didn't work. Did they leave the jumper in the wrong position? sure enough they did. To which I replied that it is not right to return my computer in a condition it
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