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Businiess name:
Dollar Rent A Car
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Review by:
citysearch c.
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Review content:
We rented our car at 1AM on a Friday. The employee explained that they go by calendar days, and not in 24 hour periods. We were going to return the car the next day, but decided since they went by calendar days, we might as well rent it longer and return in Sunday afternoon. She said we would only get charged for 2 days - Friday and Saturday as long as we returned it by Sunday afternoon. We thought this sounded too good to be true... and it was. When we returned vehicle, we were charged for 3 days and a late return fee, making our bill over $100 more than what we agreed to. Two employees were extremely rude, and then came out the manager. It took her 25 minutes to even come out from her ""important meeting"" at 5pm on a Sunday evening. The manager acted as though she got her training in customer service from a cracker jack box. She was very rude, even saying to one of us with extreme attitude ""Your name is not on the contract, I do not even have to talk to you."" They insisted that they couldn't give us the deal the original retarded employee offered us because they ""don't know her side of the story."" Save the hassle, and rent from an agency that has some skills in customer service. We also learned they charge you an ""early return fee"" and a ""late fee"". So make sure you take the vehicle back at the EXACT time you say you will!
Cons: unintelligent employees, breach of contract
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