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Businiess name:
Auburn Country Florist
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Review by:
citysearch c.
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Review content:
I picked this florist simply because of vicinity to the delivery address (that was probably my first mistake).
I called this man and inquired about pricing for small and medium size arrangements. He told me $35 for small and $50 for medium with a $7.99 delivery fee for Lake of the Pines (Gated community in Auburn). I decided to order a small arrangement (total $42.99) gave my credit card info and specifications for colorful flowers as they were being delivered for a ""get well"" occasion.
I asked if I would receive an email confirmation of receipt of purchase or pictures of the arrangement. The owner Henry said no but that I could email his wife and they would confirm my order. Great. So I emailed them. When I got send a notification from my bank that I was charged $51, I emailed him asking him about the pricing discrepancy, the response was unbelievable. (see the attached pictures of my screenshot).
First off, asking for specific colors, receipt or inquiring about pricing considered ""nagging"" is unfathomable. Secondly, the tone in which I was responded with had no sincerity and lacked courtesy and professionalism. Not to mention the condescending tone of ""don't text while driving."" Apparently iPhones are only used while driving and he just assumed I was breaking a law?
I will NEVER refer anyone over to this business.
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