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Businiess name:
Macy's
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Review by:
citysearch c.
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Review content:
I saw some Tommy Hilfiger polo shirts on a display with a price of 29.99 so I picked one up and went over to the register and the clerk rang it up and said 49.99. I said no the sign says 29.99---he said but not this shirt. I said I got it off that table and it was not the only one there. He implied that I must have put it there. I told him (Richard) that there were others over there. He went to the table and did find another one just like it. He said sorry its 49.99. I asked to see the department manager. He said he called her and that she was busy. I waited 10 minutes and she finally showed up. She was Natalia, Sales Mgr. for Men's Clothing. I told her there was another one just like it on the table and that Richard took it off and put it someplace. She asked him and he did admit it. I got no satisfaction from her at all. After arguing with her for some time she finally relented and said OK 29.99 but you can't get the extra 15% off by using my Macy's Charge Card. I did not put it on my Macy's card and I doubt if I will be using it again in the future. She needs some training on dealing with customers. She said well someone must have put them on the wrong table. I said thats not my fault. You have 2 men standing at the register doing nothing, why doesn't one of them check the tables to make sure that all the items on it are the sale items. She said they are very busy. While I was there I was the only customer.
Cons: Tables should be checked to make sure all items are on sale.
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