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Businiess name:
Water's Edge
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Review by:
citysearch c.
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Review content:
My husband and I got married at Water's Edge this year in March. Our experience was subpar, we were not treated properly by the owner and the manager. As part of our contract Water's Edge was picking our 75 guests by boat from the east river dock and bring them to the restaurant. My husband to be and our family were supposed to be picked up an hour earlier so that we could do the pictures and install the flowers on the table. With the wedding invitations we had mailed the address location to the dock to be picked up from the dock. However 3 days before the wedding I received a phone call from the owner saying that they have problems with the dock in question and that they are going to pick us up at a different location and that we should contact all our guest and family and that Water's Edge will provide a shuttle bus at the old dock pick location in case someone shows up at the old address. Needless to say that we were very busy before the wedding and calling each guest was not an easy task as many of those coming from Europe could not be reached. Believe it or not, Water's edge did not provide the shuttle bus and the guests who I could not reach to tell them about the change of address didn't know where to go. They waited for the boat that never showed up.
To make matters worse, the first boat which was supposed to transport my husband to be and myself with all our family was 45 minutes late. I was in my wedding dress freezing on the dock waiting (including my 85 year old grandmother and 3 year old niece and nephew - waiting in the cold). They finally sat us in a temporary boat until the boat arrived. As if a wedding was stressful enough, we had to take all my family pictures in less than 15 minutes. Needless to say the pictures were very few. The flowers got done in 5 minutes after confusion of who does what as we had so little time to prepare ourselves before our guests arrived. What the owner had not told me either is that the Maitre D needed my direction on everything as the owner had forgotten to ask me all important questions before the wedding. To top it all, at the time of lunch, the restaurant served the wrong wine. A wine that we did not select at our wine tasting. It was a tasteless wine that we know was a cheap $5 wine. I asked to replace the wine to what we had selected but it took them 30 minutes to figure out what wine I was talking about (meanwhile we had insisted that our friends and family were wine lovers and that wine was essential for our celebration), as we waited at the table with our appetizer, there was nothing to drink for the first 30 minutes of the meal.
The owner while at the restaurant did not even come once to apologize or ask me if things were ok after all. Also, the food was overcooked and they tried to compensate by adding some kind of sweet glaze on the fish. This was certainly not consistent with the Zagat rating that they have. They insisted the champagne was real and was not sparkling wine, but when they showed us the label a few minutes later it said it was sparking wine (i.e. blanc de blanc). Also, they forgot to feed the photographer even though his food was paid for. Other than that, the guests loved the view and the waiters and Maitre D were excellent. Unfortunately, I keep a nasty memory of the place.
Pros: The view
Cons: Food below average, Unable to fulfill contract
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