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Review content:
This is a review of the Service Department not Sales. THE CUSTOMER SERVICE IS ATROCIOUS!!! THE SERVICE PEOPLE ARE RUDE AND CONFRONTATIONAL!!!
I bought a 2011 Honda CR-Z in Arkansas four months ago, and recently moved to Houston. I love the car! It fun and fuel efficient. However, after a few cleanings a plastic panel located to the left side of the steering wheel (behind the buttons to adjust the mirror) became discolored. It looked as though something was sprayed on it that had stripped away all the shine and turned the plastic a strange color. This was odd to me because I use very few products to clean the car- Windex, Armor All, and soapy water. No other plastic had discolored and the buttons directly on the plastic had not been affected either. It seemed simple to me- a defective part. No worries.
I needed an oil change, so I brought the car into Honda of Clear Lake to get my service (which also went poorly) and to ask them about replacing the defective plastic on the dash. Carlos, in the service department, sat in my car and said, ""Something was sprayed on this that ruined it."" I can see. I explained that I only use a couple of cleaning products and that no other plastic was discolored. I told him I felt as though it was defective and had nothing to do with my cleaning.
Carlos argued with me for 5 minutes in the service bay. He accused me of lying. He said that the discoloration was my fault, because I'd used a product that ruined plastic. ""Maybe you didn't mean to, but you sprayed something on here,"" he told me. He told me that the warranty would not cover it, but he'd talk to his manager. I insisted over and over again that it was a defect while he ran his fingers over the whole console pointing out every smudge and fingerprint saying, ""See, there's a film on this...""
After a word with his manager, Carlos came to tell me that they would replace the plastic part, but added that they would only do it once and that I needed to stop using the cleaning product that discolored it. Angry and a little humiliated, I had to bite my tongue. He was still calling me a liar, but at least I was getting it fixed, right?
Then came the second round of poor customer service... Carlos told me that because I'd reached over 9000 miles before needing an oil change that I'd actually missed one. He said that oil changes are due every 5000 miles. He told me I needed to get the 10,000 mile check up which cost approximately $160. However, my oil light had only just come on saying that I was at 15% oil life. Like a fool, I agreed to the ridiculous check up because he said I'd driven it too much.
Stated plainly in the manual, you only need an oil change at 15% oil life. The car tells you when you need a service. It does not need to happen every 5000 miles. This is a rip off! The services they provided (at a cost of $160) were completely unnecessary for a 4 months old vehicle!!
In summary, this service department is rude, expensive, and aggressive. Do not take your car here. Go somewhere else! I wish I could give it no stars instead of 1.
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