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Businiess name:
River's Edge Hotel & Spa
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Review by:
citysearch c.
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Review content:
DO NOT STAY HERE!!!!!!!!
I recently stayed at this hotel, and the best I can describe it as is a Motel 6. Upon check-in I was told that the room that I had guaranteed with my credit card was not available, and I would have to be down graded to another room. They offered to comp my room for the night, but this was of little comfort since I had a suite reserved and they put me in a basic room, which they told me had a view of a hill, but in reality it was a view of an office building!!!.
To make matters worse I was there for a getaway with my wife, and when I called to order 24 hour room service which they had advertised on their website, I was told that it was too late to order any drinks containing alcohol. I have stayed in hotels all over the world and have never run into this problem before, what type of hotel claims to be luxury and cannot bring wine to your room after 11 P.M.?
To make matters worse the people in the room next to me were having a party and no one ever calmed the party down. They said that they had gone up to talk to the people, but they girl that I spoke to said that was all she could do. I came down to the lobby to ask for my money back on the room and I was told no, I asked for the manager to call me and have not heard anything as of yet. (This was more than a week ago!!!)
I beg all of you whom are considering staying at this hotel to not do it, their are many nice hotels in this city, whom are glad for your business, and not just to take your money.
Oh and as for the river view, I walked around the building and saw that most of the rooms were blocked with trees, so I do not see how these people could see the river anyway.
Pros: I did not catch any diseases
Cons: Too many to list
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