I had an appointment scheduled, they stated it was for the next day. I showed them my appointment card they made for me, and they said it was an error on my behalf! So I tried on dresses by myself the first time.
I initially went in telling them I would not be wearing heels what-so-ever and much more. They said that the dress would be the right length. It wasn't! I had to wear 3 1/2 inch heels and the dress was still pretty long! I am 5'9" for goodness sakes! They said I never told them this and that is the standard dress lenght. BS, what about short people? Are they going to be swimming in their dress? They said in order for it to be alterred, I would have to fork over $300 more dollars on top of my $2000 dress. To make matters worse, the wrong size was ordered, but they said it was the correct size and that I lost too much weight. I can assure you that I didn't! So I had to pay another $250 to get that alterred.
Another thing, the first time I came in to view my dress that just arrived, after me calling and calling to see when it would come in because it was LATE, there was a 2 inch pen mark in the front. They said that I must have come in before and did this. Then they tried to say that it would cost more money to remove this. I demanded that they fix this. And after their rude customer service, I finally got them to do so since they could not prove that I had tried on the dress yet.
SUCH A MESS! I got my dress 2 days before the wedding, should have had it 2-3 weeks before, according to their verbal promises. Get EVERYTHING IN WRITING!!!
more