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Great food, but terrible service. - Review by Alicia C | Pizza Hut

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Great food, but terrible service. 6/20/2005

In a small town like ours, we don't have much of a selection when it comes to eating out. Of course, every family loves pizza, so we do regularly order from the local Pizza Hut. They really do have wonderful food here, and the prices are pretty good, especially if you use coupons, which you can even find online. For takeout orders, I can feed my family of six for less than $30, definitely not bad! They also have great foods besides the pizza. They have the salad bar, breadsticks, everything you would expect from a large pizza chain, but their sandwiches are to die for! When my husband and I "go out", we usually end up getting those! This Pizza Hut doesn't offer delivery service, which is a definite down side. The other problem is their dine in service. Their management is terrible. If they make a mistake, it's just something you have to deal with, unless you choose to eat somewhere else. On the night of my son's graduation, we took family from out of town to Pizza Hut because everyone was very hungry. We waited two hours for our food because our order had been "mixed up". The waitress was very apologetic, and I felt very bad for her, especially when the evening manager would not come out and speak to us personally, and instead stood in the front of the store cursing at the waitress. From now on, we will drive out of town if we ever want dine in service. more
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