We had a poor experience with Mike Hilderbrand and Mike Speiser at Rodland Toyota. We would not recommend them or Rodland.
We knew what vehicle we wanted and were ready to buy when we contacted Rodland. They indicated via email that Rodland didn't have the vehicle we wanted on the lot but could get it in from another dealership. We went to Rodland to talk price and terms. After spending an excruciating *** 4 hours *** at Rodland, they tell us they can't get the vehicle we want after all because 'it has just been sold.' I can't say for certain that it was Bait and Switch but it sure felt that way.
4 hours at Rodland. That's without a test drive or the like. And we didn't even get to the part where they offer all the extras and add-ons like an extended warranty.
We didn't buy from Rodland. It was the last day of a Toyota incentive on the vehicle so we lost the opportunity to take advantage of that.
And while Rodland's price on the new vehicle was reasonable (but not great) the price they offered on our trade-in was ludicrously low. We ultimately got a much better price on the trade in and a bit better price on the new vehicle from another dealer.
Dealing with Rodland cost us time and money. They were slow and inconsiderate of our time. They gave a poor price for our trade in. Pretty poor experience overall. There are plenty of Toyota dealers in the Seattle area. Don't go to Rodland.
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