I was a repeat customer. I've been here twice before. I didn't hesitate in having Stereo Warehouse install a security alarm and stereo system in my week-old brand new car that had no flaws or damage due to working with them before.
When I arrived with my boyfriend to pick up our car, the installer told us that he installed an actuator in the driver's side door and didn't bother attempting to install the stereo. During the time our car was in the hands of these professionals, the installer managed to scratch the driver's side window and door handle on the interior, and damaged the dashboard due to his laziness and negligence. When I confronted the owner, he offered a referral to a man that could merely repair the damage his employee caused. The owner did not take ownership of the damage to the window and door handle - stating that he saw no reason why his installer would have caused it - despite the fact that the installer told us he had to place an actuator in the door!
I called the owner a couple of days later, attempting to discuss the incident and give him the opportunity to make things right. The owner had no interest in speaking to me. He told me to refer to the paperwork that was signed upon leaving the vehicle with them to install the alarm system and stereo. I advised him such a clause does not allow him or his employees to intentionally damage vehicles without repercussion. He asked if I had spoken to the man to whom he referred me regarding repair of the dashboard; when I advised I did not trust his judgment, he said, "Well, I'm sorry to say that you can take it or sue me!" before unceremoniously hanging up on me.
I will never go back to this place, nor can I ever recommend anyone else go there because they don't seem to care about customers, only money.
more