I move from a small three bedroom on the second floor to a small two bedroom house. I had everything packed and ready for the move, but once the drivers got there, everything fell to pieces. One of the movers was an older man who was clearly not happy about moving things down stairs. They both immediately called their bosses saying that there were to many items and that I lied about how much stuff I had. I don't know how I can lie when I showed the estimator everyhthing I had. After discussing options with their boss, my options were to have a third person show up, or just let the guys go. I was already afraid of going over on cost, so said that a third would have to do. After, a few more minutes of bitching from the movers, I decided that someone had to do something. So I started bringing down boxes. Yes, I became the third mover. Great deal for the older mover! Now, he could stay downstairs and "load"the truck while my wife, myself, and the other mover did the work. After that, they couldn't figure out how to get my couch down. 45 minutes later and one destroyed hallway and couch, the decide to go out the other stairwell... 15 minutes later, they had it out and destroyed that hallway. Now, they are all loaded and we are very close to my five hour window. They say they are taking an hour for lunch, but not worry, that isn't charged. At this point, my only option is for them to just unload everything into the living room and run. When it came time to reconcile the bill, I was furious. First thing he does is charge me with a starting time of 8:30. That is the time they showed up, but after bitching and crying on the phone with their boss, we didn't move one thing until 9. Then, he only docks a half hour from their time for lunch. $150 over budget, $1500 in damages (and counting) at my old place, and still nothing from their "claims" department on the fixes. Worst. Company. Ever.
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