5/2010
SOURCE:
http://www.yelp.com/user_details?userid=j99MueTzGy_LfUx5WhFmXg
I called A-1 Garage Door Service after finding them on http://Superpages.com, reading great Yelp reviews (and not-so-great Yelp reviews of another large "improve the look-a-your home" garage door company that I was originally going to call), and seeing that A-1's contractor license was up to date and their BBB rating was A+. From the moment Ken, the dispatcher, picked up the phone, I knew I had called the right place.
I explained the problem with my door. Ken immediately understood and gave two options: make a repair that would hold for awhile before the door would eventually need to be replaced, or just replace the door up front. There was no pressure either way. I opted for replacement.
I told Ken that I was outside of their South Bay service area. He said he would call Frank to see if they would still take the job and that I would hear back from him within five minutes. Less than five minutes later, Ken called back and said that Frank agreed to do the work.
Ben showed up on time for the appointment. My wife and I were given a couple of door options and estimates, again with no pressure as to which way to go. After we made our choice, Ben went to get the new door and parts. Within two hours of returning, he removed the old door and installed the new one, which I might add, runs more quietly than the old door ever had in the past. He also upgraded our remotes and programmed the opener to recognize them, and replaced our broken keyless entry pad for a quarter of the price of the replacement I had been looking at purchasing.
From the initial phone call through the completion of the installation, Frank, Ken and Ben showed professionalism, timeliness and fairness. Don't waste your time with anyone else. You want these guys working on your garage door.
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