I came here for some repairs on my car so that it could pass emissions and inspections two years ago. I figured I would go with a reliable name such as Larry H. Miller and the fact that my car is a Honda, I thought they would value my needs and respect my car. When I came to pick up my car from the shop, my car was filthy. It had clearly been sitting out in the rain and they didn't even bother to rinse it off before giving it back to me. It was clean when I brought it into the shop. The man who showed me to my car spent 20 minutes leading me around the parking lot on a wild goose chase trying to figure out which car was mine. I finally pointed it out to him. I am furious because since that day two years ago, everything they claimed to have fixed has fallen apart again. The latest being the entire driver's side window housing that they ""replaced."" (""New"" parts, labor, the whole 9 yards... probably could have gotten a WORKING driver's side door from the landfill, put it on myself, and would have a better working window.) So anyway, here I am... I just spent 10 minutes on the phone trying to get in touch with someone whom I could talk to about a refund or something... what did they do? They just ended up transferring me around and ultimately dumping me out onto the main menu twice before I could ever make it to speak with someone in the parts department, that is, when my call wasn't being rudely disconnected. This company should not even be in business. The Miller family should be ashamed to have this sort of customer service under their name. I can't believe that their mechanics would take advantage of people by not actually fixing the problem and charging the customers exponential amounts of money in the process. As I look at my receipt, I see a bogus charge for ""shop clean-up fee"" no other shop in town charges YOU to clean up THEIR shop... Regardless, I know they only have a one year warranty on their work so I'm not even going to bother. I will just cut my losses and continue going to somewhere more reliable, such as Dee's Automotive or Pep Boys. I would encourage you to do the same.
more