My experience with Kid Care Dental has been awful. Initially my son began seeing Dr Chen when he almost turned one. She was very pleasant and did well with my son. He continued to see her for cleanings and such so there was no reason to see Dr. Kaplan who completely changed my feeling toward the practice. I was told my son who is now 4.5 has two cavities and had to see Dr. Kaplan for xrays and potential fillings. Totally fine with this as my experience had always been pleasant with Dr. Chen. I scheduled an appointment as expected. When bringing my son to any provider he is totally for doctors and dentists. He loves the attention and loves going for some ODD reason. So me being a first time mother as well as Social Worker I bring my son to see Dr. Kaplan. My first though when meeting with him was he seems initimidating as he is tall with a somewhat deep voice. His bedside manner was terrible especially when being a pediatric dentist. I went into the room with my son to have his xrays done and the doctors exact words were ""mom you can wait outside the waiting room"". Now mind you my son is 4.5. I instantly said, no he wont' be comfortable as I know my son. The dental hygienist said more kindly, ""its always easier when parents aren't in the room bc sometimes they become antsy"". That was not reassuring but a little less direct. Dr. Kaplan then says, ""This is how I do things"", I will call you when he is done. I finally left the room with the thought of being an awful parent leaving my son in the room with two complete strangers at 4.5 who I know would be uncomfortable. Finally they call me in and said ""he did great"". Meanwhile my son takes me over to the corner and says, mommy i have to tell you a secret. He yelled at me to not move. I instantly became aggravated because its almost like I knew not to leave the room yet felt like i didn't want to interfere with the doctors general practice. So another appointment is scheduled for a consult. My husband then went in with him and again had an awful experience which confirmed my opinion. Dr. Kaplan rushed through the appointment just telling him whatever it was that needed to be done and that was it. He explained the doctor was rushing the appointment and just giving you what you needed to know and that was it. He didn't feel like he was appropriate being a pediatric dental provider. Besides that the bigger factor is my son who is so friendly and engaging with everyone, was hiding behind my husband when he seen Dr. Kaplan in the room. That was enough for me to acknowlegde a problem and I will not return. On a positive note, the prizes and balloon making are great and get kids every time. They also have tools to prepare your child for xrays and any extensive treatment to practice and get the kids familiar with what they will be using on that day. That though is not enough for me to feel comfortable returning.
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