I've been to Spa Universaire three times now (my husband got me gift certificates for Valentine's Day) and while the massages have all been great, the front desk seems to f*** it up every time.
Last time I called to book an appointment and requested the massage therapist I had the first time. I thought I was all set and looking forward to the massage. When I walked in they started hurrying me through. When the therapist came out to greet me, it wasn't the guy that I requested. Going with the flow I went to the room and she started but made a comment that she would have to hurry. Finally, I said "I'm sorry but is there something wrong? My appt was at 1:30 and was suppose to be with XXX (I don't remember his name now) and I got here on time." She went out and checked with the front desk and the receptionist who booked my appt took it down wrong. At the very least I got an apology for the mix up.
Today, I booked at the last minute and was happy with whoever could get me in. The massage was great and I was completely relaxed. However, when I came out and gave the receptionist my gift certificate the computer wouldn't accept the number. She looked it up in the log to find that it hadn't been used but called the mgr on duty to ask her what to do. "Betty said she'll be right down," the girl told me. As I'm sitting there, I watched another patron go through the same fiasco checking out with a gift certificate. No kidding, 30 minutes later the receptionist calls Betty again who this time tells her to just accept the gift certificate and they can figure out the computer later. Are you kidding me? So much for leaving relaxed. The worst part was the receptionist didn't even acknowledge the wait or headache. Ugh!
Don't waste your time or money.
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