I have been to the clinic now 3 times in the past 2 years. I have yet to be taken back (from the lobby) within a half hour of my appointment... and even when I am taken back I have to sit and wait for another 30 minutes. The first time I was there, they tried to change the Dr. I had schedule (in advance) to see, because she had to run out of the office on an emergency. I was ticked to say the least. I had a bunch of tests done at my last appointment (for a serious issue). They told me they would call with results. So I waited, and waited, AND WAITED. I figured NO news is good news. After a month +/- they called to tell me they had MIXED my results up with ANOTHER patients!!!!!... that really makes me feel confident in the 'CARE' they provide. Then to top that off, I didn't get any of my regular bills, instead started to get the threats to turn me into collections for no-pay.
Recently I forgot about my appointment and remembered 30 minutes into the 'scheduled' appointment. I work 4 blocks away. They told me that I would need to reschedule and pay the 'no-show' fee of $25. Yet it is acceptable to them to waste my time when I have been there which has cost me! Looking for a new clinic today. One with satisfied patients.
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