My husband and I recently bought a used car from Viva Chevrolet and have had nothing but trouble with them since signing the contract. They have given us the run around like you wouldn't believe. There was supposed to be a spare key with the car we purchased at the Viva Dodge dealership and we were asked to come back on Monday to retrieve it, we bought the car on Friday. We started the process of trying to get the key Monday at 11 am and they found out there wasn't another key and instead of promptly going to have another key made at a Toyota dealership (we bought a used Toyota from Viva) they waited until 4:30 pm to call Toyota and at which point the service department at Toyota told them it was too late in the day. Finally, at 5:17pm we get a call back from Viva saying they will have the car for another day, after specifically being told we would have our car Monday evening. We will never go back to Viva and suggest you beware as well. The sales manager Robert Herrera did nothing but slow down the process by being lazy about resolving the problem at hand.
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