We have been to The Village Draft House almost every weekend for several months. The restaurant can cook a well done steak with no problem, but the cannot cook a medium well steak. It has been bloody every time they have brought it to the table. They bring side items they we said we did not want, that we subbed out for different sides(that get thrown away). By the time my steak comes back my family is through eating and the steak is tough from being re-cooked. They try and up charge u for items that u sub out by choosing to give u more of the items than what u ask for. The General Manager came to our table about 2 months ago regarding this and totally humiliated and embarrassed us to the point we did not want to ever go back. I called and asked to have the owner give me a call. He apologized, spoke to the General Manager who admitted treating us badly. This Manager was suppose to call and apologize but never did. So we went back last night and not only was my steak bloody again, but we were treated rudely by our waitress and this had never happened before. My steak was brought back to the table charred and well done. I asked ""how can u guys not cook a medium well done steak, she didn't respond. i asked for the check and was being charged in full for my steak. Out of all of the times i have had problems there i have never asked for anything discounted or free, but this was too much. The waitress basically said i would have to talk to the manager about the problem, meaning she wasn't going to. I paid and left in frustration. As far as i am concerned-We are done. I guess Raleigh is so big they won't miss our $60.00 a week that we spend in their restaurant.
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