1. Get an estimate. Agree to work. As they are tearing off the roof I am told there is a $500 dollar cost overrun due to a wrong estimate on plywood. I end up paying $500 more.
2. Metal flashing is agreed on for the entire roof. They get done and leave. I see flashing is missing on front of the house. I call them and am told they were short of flashing and they did not buy more.
I would not recommend to others.
RESPONSE FROM AAA Gerry Ray's Roofing:
9/15/2010
Dear Gary H,
In response to your review I would first like to apologize. I always try to do my best to take care of my customers concerns.
I realize it was our misunderstanding on the plywood. On the day we arrived to start tearing off your shake roof, I had showed up on the jobsite with enough
1/2" OSB plywood to sheet in your roof. When I came to realize that you were expecting CDX 1/2" plywood, I informed you of the cost difference being around $500. I told you I would go ahead and eat the added plywood cost.
You then told me you would," take me at my word," and that you would cover the added expense.
We installed a beautiful 30 Year Certainteed roof that we completed in two days, just as we had been contracted to do.
Gary, please contact me so we can get these issues resolved.
Thank You,
Gerry Hartzell
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