My Mom took my brothers dog there recently after he was hit by a car. She told them that she wasn't sure the exact day that he was hit (possibly on Sat or Sun), she filled out what little she knew about the dog and gave them my brothers number to contact him. He NEVER received a call. They never contacted him to let him know what was going on, how his dog was or what procedures they needed to perform on him. NOTHING. My brothers dog was not on any heartworm meds, etc. (From my own experience working at an animal hospital in Pearland for years, we ALWAYS tested the animal for HW's if they hadn't been previously tested or treated, unless the client refused. We would then tell them the dangers of not having their animal tested, and the problems their animal may have handling the anesthetic.) They put him under, popped his hip back into place and called it good. My Mom had to go pick him up because they never called my brother to let him know anything, just to call my Mom and have him picked up. Well he died the next day. Hmm, funny how a dislocated hip can kill a dog! He was fine that night after the procedure, the next day my Mom went to check on him (my brother was at work), and he was dead. She called to talk to the tech (whom apparently isn't well trained and should be in a completely different job field) and asked how this could happen, and if they performed a heartworm test. The girl didn?t know what to say and she said no that he wasn?t tested, but lo and behold they had charged him to be tested and said that they would test him! (My Mom had informed them that he had not been on any kind of flea or heartworm prevention). Now they're demanding their money...for killing a dog. If the dogs condition was that serious my brother would have done what he had to do to get him well. Not just pop his hip back into place and let him come home to die!!! My brother offered to pay the office visit fee and the cost of the X-Rays, but the owner said no he wants payment in full. Can you say CROOK??!! I will definitely be warning all my friends and family about this place.
Cons: Words just can't describe how awful this place is...
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