I went to Spa Universaire b/c a friend got me the Urbn Renewal package as a gift. It was such a treat and I was so excited. The package called for a facial and massage with an additional purchase of lunch paid by myself. It was disappointing from the start when they had me do the facial before lunch. This would mean the massage would come after lunch which is a massage basics no-no. Massages can disturb your digestion. The whole thing was counter-intuitive. Relax wiht a massage, eat, and clean your face up, right? Anyways, onto the rest. Ok, when they say 'themed' rooms (Eygptian room, mountain room, blah blah blah) all that means is that room has a wallpaper border in that theme. LOL. The rooms are also tiny, which didn't matter when I was stationary in a chair or on a table; but, when the person working on me had to maneuver aound the chair/table, it got uncomfortable. When I first arrived, I got naked and into a robe. Then I went to the 'waiting room', which is an awkward narrow space with benches and chairs reminiscent of my piano teacher's living room. Everyone just stared around knowing other naked-under-their-robe people are a foot away. During the facial I was told I had dry skin and needed a hydrating mask- I said no. I was also told I needed my brows done- I said no. The experience was ruined by up-sells. When it was time for lunch, my grand cuisine was a bunk-ass salad from Mad Greens and a dried dinner roll. I hid behind a screen eating in near darkness by the glow of a tea light. Employees went in and out of the laundry room which I was sitting next to. After lunch I got my massage which was very good, I must admit. Wish I could remember her name. On the way out the door they did try to push the Aveda products on me. I bought some sample sizes cause i'm a sucker like that. Even though it was free and had a good massage I would still declare this a bad experience overall.
Pros: good massage
Cons: everything else sucked
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