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Horrible experience; go to HA! instead. - Review by citysearch c | Times Square Arts Center

Times Square Arts Center

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Horrible experience; go to HA! instead. 2/14/2010

Only about 1/2 of the comedians were actually funny, and one of them was REALLY TERRIBLE. The worst part of it though was the HORRIBLE service. Our waitress disappeared forever, and never even came back around to us for our second required drink (although I guess this did save me about $28 for two drinks). Then she never came back to pick up our check, and this wasn't only us, it was about half our section. We were all told to remain in our seats to pay the server, but had to get up and move into the next room eventually because they began seating for the next show. We were waiting to pay with our credit card and asked the barstaff if they could please ring us up because we were MORE than ready to leave (we had been waiting about 20 mins or more at this point), but were told no one could ring our check but our server since we were paying by credit card. The guys behind us never even got their bill from the server and were waiting to pay as well, but the other people working there couldn't find their checks because our server who had disappeared had them. We all asked to see a manager, but of course conveniently the manager was not available. There seemed to be no one in charge there, just a bunch of incompetent waitstaff and several bouncers who would not let you leave without an ""exit"" ticket that you could only get when you paid your bill. I can understand them not wanting people to walk out without paying, but this was ridiculous - talk about horrible customer service. One guy tried to offer us all free tickets to another show, but when you are a traveler leaving the next day that doesn't mean anything, nor would I ever want to go back there anyways! They should have let us go without paying for the mandatory 18% gratuity that certainly was not deserved or at least offered us a complimentary drink while they sorted out the mess (as it was, this was on valentines day and we were supposed to receive complimentary champagne with that show, but did not even get that). Finally the server appeared and rang us out, but not after ruining our evening and wasting about 40 mins of our time. NEVER GO HERE. We went to a show the night before at HA!, the comedians were much funnier and the service was up to par! Pros: 1/2 price tix; a few of the comedians were funny Cons: HORRIBLE service; $$$ drinks more
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