IOM wasted our time and they made us wait for hours. The dealership is offering a buyback program for this thanksgiving weekend. So we came in to see what they could do for us, we found a bigger car that fit us perfectly that they had in the lot and we wanted to trade in our vehicle. Up front before any negotiations we told Eugene to tell us right away if there will be a deal or not but Eugene said yes there will be so we then waited. the first deal was trade our car in per the buyback program and get the other car as if it was a new purchase. He then said there will be no money down and payments will be lower. Then Steve stepped in and 'tried' to work something out, but failed big time. He couldn't work out a deal for us and we ended up going home with nothing. Wasted 3 hours waiting for nothing. They shouldn't give people false promises and keeping our hopes up. what happened to ""where the customer is #1""?
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