My husband purchased a gift certificate from Salon Cheveux for prepaid services which included five visits. Myhfirst appt was made for a massage three weeks in advance. They canceled the appt the day of the appt without notifying me and then had an attitude with me for being upset that they did not notify and wasting my time as I had other appts I had canceled that day to attend the appointment. The massage therapist Michelle called stating she had other clients who paid more than my gift certificate was worth so their business was more important to her and could fit me in when she could fit me in even though they canceled my appt the day of without notice. I took it knowing I would go to another salon to get services and then get a call from a so called "attorney" representing Michelle from Salon Cheveux canceling the appt she just set one day prior to make up the original appt which was also canceled. I highly doubt this trailer trash broad has an attorney it was probably the owner of the salon who also refused to call me back and hear my complaint about their services or her trailer trash boyfriend or something. This issue has just begun it's by far not completed as I will get my money back and don't care what needs to be done to get it and will continue to let ALL know that this place is the worst place in Elk Grove you can go to for any salon services. When you find someone selling their gift certificates pass them up and say no thanks, all of their employees are rude and have absolutely no idea what customer service is.
Pros: ABSOLUTLEY NOTHING
Cons: THEY ARE RUDE, CANCEL APPTS AND REFUSE REFUNDS
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