I've been throwing a huge birthday party every year for the past four years and, simply, Katra has done the best job of ensuring I had the best time. From the day I booked, I was thoroughly impressed by the level of communication between the events coordinator and myself. They crossed every "T" and dotted every "I", and this allowed me to just worry about getting to the lounge and partying when the night came.
At the door, the owner Chris, personally greeted us and wished us well before we were escorted to our tables, and told us if we had any problems we could come see him personally. There were absolutely NO problems as the hostess ensured we were having fun and anything we needed she provided. Not only was the party package set at a great price, but they delivered on everything they said they would before the party. There was no confusion with our tables, there were no mishaps with the prices of our package, every single person on my guest list was granted complimentary entry, and the staff was the most professional I've seen.
Too often, club owners forget that their patrons are the reason they exist, and in a place like NYC there are a million other places to go if the service is anything less than great. Chris and his staff CLEARLY understand the value of great customer service and the loyalty it builds. I will undoubtedly go back to Katra in the very near future, and I recommend Katra to anyone looking for a great party experience...Thanks guys!
Pros: Customer Service!!!!
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