After the car had been run through the car wash, I noticed a large gash on the rim of my brand new car. I informed the manager who was more concerned with describing to me how this could have never happened then to find out how it could have, and correcting the problem to ensure this sort of damage does not occur to future customers. Nor did he seek to remedy the situation. In fact, he was quite disingenuous.
Cons: Scratched my new car!
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