PLEASE READ!! My husband and I are both physicians in Knoxville (KCC never knew this BTW). We are very detailed oriented. My husband also once worked as a quality control manager at a large body shop and when we read the reviews of KCC- we almost decided not to take our car to be repaired here. I AM GLAD WE DID. However, our relatives in Knoxville have had their car repaired four times in FOUR years at KCC (yes, very unfortunate for them!) and they had nothing but positive things to say about the service and job they received. We went ahead and had KCC repair our car and we are both VERY pleased with the job. I truly wonder if some OTHER body shop is doing fake reviews? Seriously. I have learned that when reviews are this incongruous- all one's or five's and nont much in between- that someone MAY be trying to give the ""product"" a bad name? Well... in any case, in my experience, I was called two times with an update about the car- was given a price quote at the beginning and was charged ONLY that. The repair was done spotlessly. My husband will notice a VERY minor scratch on my car and he thought it was perfect. The color was spot on. The car runs as well as it did before. There are no complaints from me. The other customers in the waiting room were satisfied with their service as well when receiving their cars. I would recommend this repair shop hands down.
Pros: followed through on their word
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