I don't know how having your car break down can ever be a good thing, but for me the day had a silver lining. Being new to Austin, I had the good fortune of being towed to Pampered Auto Care instead of a dealership. My 99 Passat was not drivable and needed major work and Mark was just awesome to work with. They promptly diagnosed the problem with my car and gave me a very fair estimate and completed the work quickly and as promised. In addition to the mechanical work, they even fixed a side panel that had come loose. They patiently explained the work that they did and also advised me about how I could keep my car in good shape. I have never had this kind of personal service before and will never go back to a dealership. I have owned cars for 35 years and these are the best and most honest mechanics I have ever dealt with. As long as I am in Austin this will be my shop and I would recommend it to anyone looking for great service.
Pros: Thumbs up
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