On 07/15/08 my family called to have a not cooling refrigerator serviced. The company was able to get someone there that same day while 4 other companies I called couldnt get out that soon. A service man arrived at my door, and was able to diagnose the problem right away as a faulty defrost switch. He gave me an estimate and within 45 minutes it was fixed and even re-loaded my freezer!!! What really blew me away was the letter that was left by the service man, it was a letter from the owner explaining how much the company appreciated my business. I was so beside myself that I tipped the man $10 for lunch. I was very happy with the service and as I watched the tech drive away it was nice to see a service vehicle that was professional and lettered. The next day i got a call from a secretary asking how my service experience was. I told her everyhting was wonderful and the repair went very smooth! Ill tell ya it's hard to find this caliber of service these days and this is one of the few left. I wanted to make a good note on here because companies rarely hear from the satisfied customers. Well you have one here!!!!!!
Pros: very professional, competent
Cons: ?... NONE
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