I am trying to get a lamp replacement for my Samsung TV replaced which is under warranty. My first phone call to this company was on June 5th,and I still do not have a working TV. Be prepared to be put on hold and forgotten about if you are trying to talk to someone. I usually had to call 3 times before finally getting a person to talk to. Friendy customer phone service is not a priority here at all. At first they told me the part was ordered, then they told me the part had not been shipped. Then the story changed to the part was on backorder with no idea when it would come in. After several phone calls to Samsung directly, Samsung has found out that this company is on accounts hold,meaning they are unable to even order parts!!!!! (wow, this does not surprise me!! )Save yourself some trouble and find a reputable company to work with! What a headache!!!
Cons: everything
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