I read these reviews and I have to wonder about someone who claims a service business as professional as this actually hung up on them! Maybe the receptionist asked to call back rather than keep you on hold so long that you'd be writing about that instead! Or maybe she's just a bit young since, after all, you're not paying much for your massage so she's probably not getting paid much. I've always found them to be nice - and I don't mind the goofing around if it shows that they're friendly. As for the massage, I've had many since I am a member and travel, so i use different Massage Envys. Costa Mesa has some great therapists - depends on what you want and whether you express it to the masseuse. We also tend to think that if we pay a lot it's good (even if it isn't) and if we don't pay a lot it was mediocre. As humans, we're pretty unfair that way. Go to one of the shi-shi er full service spas and pay $120 for the same massage - guarantee you they have the same therapists that Massage Envy does. In fact, I know it.
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