After shopping at this business for a few years I've noticed how bad it really is. I have had good and bad experiences. I always try to give the benefit of the doubt and see if things get better. I do not understand a business that cannot keep the same employees and therefore create good customer service. Call me ""old fashioned"" in that fact that I like shopping at the same places and seeing the same faces. Sure there might be a select few good employees throughout, but I began to question the way they treat them. I've witnessed on many an occasion the way that this one lady who is about the same age as me, whom I can only assume is the boss or owner, negatively talks to/treats her employees. I recently was shopping here and was doing just fine with one of the younger employees when she suddenly storms out from the back, talks to one of the employees by the register and on her way to the back decides to rudely butt in with the ""transaction"" between the nice younger employee and myself. I must say that it wasn't a pleasant thing. I've also heard customer bashing, so-to-speak, coming through the door while trying shoes on towards the back of the store. Shopping in other shoe stores and casually mentioning Imelda's brings up all kinds of interesting negative experiences or negative facts about the owner. I didn't realize how much negativity surrounded this business. I've come to the conclusion that I cannot disregard my personal morals in supporting this because of their good selection of shoes.(which in my opinion have been sorely lacking in taste these last few years) Basically, I've decided NOT to support a small business, local or not, who chooses to bully its employees and bash customers.
Cons: customer bashing, employee bullying by boss, customer service, parking, not wheel-chair friendly
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