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Good: I could not get past what I did not like.. Bad: The service was really poor. We came in...
More 5 months ago
Good: I could not get past what I did not like.. Bad: The service was really poor. We came in looking to buy two cars. This dealer was the last of several we visited over the course of two days of test drives. We were looking at a family vehicle for myself and a sports type car for my son. They refused a test drive and said we had to look at the car to make a buying decision. They did not want to put miles on an already used car that had 1600 miles on it!!.
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I had my vehicle serviced at the service department. I was stranded at a local mall and they came...
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I had my vehicle serviced at the service department. I was stranded at a local mall and they came out and picked me up and had my car towed there and then repaired it. They were absolutely fantastic!!
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Not friendly and not helpful at all...I am now driving to B'head to have my car serviced. I...
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Not friendly and not helpful at all...I am now driving to B'head to have my car serviced. I cannot believe that they can get away with the way they treated me and my husband. I will NEVER go there ever again...
Pros: none
Cons: the service staff
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This dealership will take steal your property, don't take your car here!
I took my car to the...
More 2 years ago
This dealership will take steal your property, don't take your car here!
I took my car to the service shop late one night. On my way home from the dealership, I realize I left my $400 phone inside. However, the dealer is already closed, so I figured I could call in the morning and let them know what happened. This is the dealership after all so I shouldn't have to worry about employees stealing my property (this is one of the reasons to pay the dealership premium). However, by the time I called early next morning, there was no sign of my phone anywhere. The employees could offer me nothing but wait to talk to the manager the next day. The manager (Dan) turned out to be the rudest customer service representative I have ever dealt with. Not only did he give me NOTHING in return, he also had the nerve to tell me that if I hadn't used the word steal, he would have been more receptive to giving me a discount.
This whole ordeal happened because I took my car there in the first place to fix a rattle, and on the drive home for the first time EVER, the check engine light comes on. So I take it back, and thats when the phone gets stolen. Funny coincidence that my car needs another repair which they wont claim responsibility for and steal my phone as well. Do yourself a favor, and stay away from this dealer.
Pros: NOTHING
Cons: EVERYTHING
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My car was still under warranty for a known problem that they seemed to not be able to figure out...
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My car was still under warranty for a known problem that they seemed to not be able to figure out what the problem was, even though I told them what it was because I had already dealth with it before. It took them an extra day to find the problem (which was what I told them it would be) and didn't seem to concerned that I was without a car and getting ready to go out of town for the holidays and needed my car back. That extra day of them trying to figure out what was wrong with my car really did in my holiday plans. They did finally give me a rental car which was a piece of crap compared to the type of car I had them working on. I was not happy with the customer service I received here.
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