I would venture to believe that the review posted 4/27/2007 is factual with an error on the names listed. We had a similar experience this week with this company. I was given a verbal quote by the service representative (a.k.a. the owner's wife) of $150 not once but twice. I chose this company over others based on the woman's courtesy on the phone. Once the service technician arrived at my house he measured and provided me with a new quote of $254.20 for substantially less carpet once measured that what I had requested be quoted over the phone. I had no other choices but to go forward with their service due to a short time frame. I called the service representative (the owner's wife) back and she offered only an explanation that she had misunderstood. Upon the second call she informed me that I could have rejected the service without charge, a fact I was unaware of until that point. This is our first time using a carpet cleaner and while I know that inexperience played a role in this error I also believe this company makes regular practice of providing low quotes over the phone in order to obtain service. I feel that we were taken advantage of in a tight situation. If you choose to use this company expect to pay more for your service than their "phone quote". This couple is very nice and possess great customer service skills, the selling factor for me with this company. I was charmed by this and it cost me over $100 extra in services. The actual job was fine but we will neither utilize service nor recommend it to any of our friends or newcomers in the area. **the owner is Darrell Baker and this listing is the same as the other Central Chem-Dry in Franklin with a different address---I know because I called both phones and the owner was identified on this phone number as "Darrell"
Pros: Great phone customer service skills
Cons: Major discrepency in verbal quote versus actual cost of service
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