My wife had called and ordered two specific types of vehicles when guest were coming from out of state. When a coworker went to pick up the first one, he got exactly what had been reserved. A little later in the morning, my wife and I drove over to pick up the other vehicle. After going to get the keys, they informed us that they didn't have the vehicle that had been reserved and instead wanted to "downgrade" to a smaller car, which was not acceptable. The whole purpose to calling in advance was to make sure that the larger vehicles would be available. After some small talk the manager offered his vehicle to make us happy. It was actually a much nicer vehicle than what had been reserved and was certainly large enough to accommodate the incoming guest. They did a quick clean up of it, since they had not planned to rent it out, so we did have to wait, but everyone was happy in the end. I would recommend them, they were friendly and even though there was a mix up, they not only good on th
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