I took a moderately expensive bag to have its strap shortened. The original strap had a buckle, and I wanted the strap shortened and the buckle removed. This should've been simple, as one side of the strap was plenty long enough to create a strap without a seam. But when I went to pick it up, he'd shortened the strap by cutting into the longer side and leaving the buckle there, so that it was essentially 2 pieces joined in the middle by the buckle. I requested that he fix it, and he did, sort of. Now there is a Frankenstein's monster-like seam directly in the middle of the strap, right on top of my shoulder when I carry it. There are also bits of glue all over the place. Bad craftsmanship.
Pros: fine for basic shoe stuff such as sole protectors and heel caps
Cons: terrible job on basic handbag stuff like shortening a strap
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