Dare I say this was likely my worst hotel-staying experience ever! I can't stress enough how much of a farce the Hotel Roosevelt is. I booked my $335 dollar room at the Roosevelt, looked at the pictures on their website and was so excited to stay. When I get to the hotel the management delays my check-in because they have my information wrong in their computer....took us 30 minutes to check in. When I get to my room it is a corner hell-hole with a bathroom that is literally 3x4 with a ""shower"" that you can barely spin and wash in. The real bad part is yet to come. We inquire about having drinks at Teddy's, one of the bars at the hotel. We were told BY HOTEL STAFF, ""You can't get in unless you're a celebrity."" We proceed into the lobby and find it being set up for a hotel party. We then see signs telling us that we CANNOT GO ANYWHERE IN THE HOTEL AS EVERY BAR/ROOM IS CLOSED FOR A PRIVATE EVENT!!!! Upon inquiring about this we were literally told that we could only enter through a back door and walk to our room! Like we were prisoners! I later learned Britney was staying there and likely a gaggle of other celebs who we were deemed not worthy to be with. I had enough, so I went to management and told them I was cancelling my reservation, to which the manager could have cared less. He told me ""don't book with an online broker."" Also, ""Give us a try again sometime."" We left with barely an apology and went to Beverly Hills to stay at the Four Seasons which was amazing! It was such a contrast to the Roosevelt dump that I am literally ashamed for staying 2 hours at the Roosevelt. I hope this helps someone not make the mistake of booking a stay at a place that hates you unless you are famous.
Pros: None at all
Cons: Price, customer service, small rooms
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