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Good food, poor customer service - Review by citysearch c | Marigold Cafe & Bakery

Marigold Cafe & Bakery

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Good food, poor customer service 1/12/2007

This restaurant had great food that was overshadowed by poor service. I ate with a group of seven early on a Friday night. It wasn't busy, but somehow we were served by two servers that failed to coordinate accepting payment. They never asked us how we wanted to be charged assuming that we were paying together. We were then informed that on top of the 18% gratuity for parties of 6 and above, we would be charged another 2% for ringing us up individually. \r \r We decided to split the check ourselves. The servers did not divide the check as we asked and gave us more attitude than we bargained for. To top it off the manager tried to explain the errors by describing the details of the cash register functions. They have a calculator, so if you eat here and divide the checks ask for it up-front. To save yourself the attitude and cash register lesson divide your check with tax included, but before gratuity. I recommend eating somewhere with better service. more
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