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Horrible customer service, way too pricey - Review by E. M | Baby World

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Horrible customer service, way too pricey 5/7/2006

I went to Lullaby Lane and decided to buy a stroller from them. I was so excited because I hadn't allowed myself to buy the "expensive" stuff before, and outfitted my kids from Target, Toys R Us and online stores. I bought a Combi stroller. I took it home. I put it together, I took it to the mall. I got out of my car, put my son in it and, the wheels refused to turn. It didn't work. I took it back to them and all they had to say was "Well, those strollers usually do that, but after a lot of use". And they wouldn't take it back! That was their answer, that they routinely sold this crappy stroller and that it "usually" locked it's wheels. I didn't even have it for 5 minutes! Also, it is totally unnecessary for them to have "5 or 6 styles of car seats" when we all know that anyone who is going to go to a baby boutique is going to buy the Britax, the $250+ car seat. Use this place for reference, if you must, and then buy it cheaper online. Or try CitiKids in San Francisco. That place was much better. more
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