I tried to place an online for an orchid to be delivered to a funeral. The website froze up on me and I had to call their customer service number. I should have just went to the local grocery store and purchased something there. Long story short, the guy told me he would give me a better price than I could get online. Needless to say, he didn’t. They actually charged me an additional $18.93 more and I’m unsure what that “service charge” was for. I can tell you that it wasn’t for their outstanding service! He couldn’t understand English and the sympathy card that I paid an addition $4 for was wrong. I paid for an orchid. They called me twenty minutes later and told me that I couldn’t get an orchid but reassured me that they would deliver something just as beautiful. What they sent was a green rubber tree looking thing for the same price as an orchid! I could have gone to the grocery store and paid $15 for that, the note/card would have been free and my name would have actually been on the card but I chose to trust this company. I paid $85 and didn't even get my name listed on the sympathy card. I am so horribly disgusted and disappointed with this company and the service that I received. I would NOT recommend that anyone use this ever. You will not get what you pay for!
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