My mother who is 80 was invited to spend Christmas with my brother in San Diego. Getting there and back required changing planes in Houston and on the way back she only had 30 minutes to transfer to a different terminal. I had discussed in passing, my concern with Lori at Home Care Assistance here in Columbus and she, on her own, spoke with the Home Care Assistance Office in Houston. They offered to help my mom get to a hotel if she missed her flight. When she arrived safely and on time back in Columbus mom told me that someone from the Houston Office had actually come out to the airport and was able to meet her at the gate with a wheelchair and get her over to her flight to Columbus. This type of help is to me 5 Star service. I was simply amazed that they would help so much
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